Shipping Policy
At MoringaInternational.com, we are committed to providing timely delivery of your order within the United States. Please review our shipping guidelines:
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Shipping Locations: We currently only ship within the United States. We do not offer international shipping at this time.
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Shipping Times: Orders will be processed within 1-2 business days after confirmation of payment. Estimated shipping time is 5-7 business days from the date of processing. Delivery times may vary depending on your location and other factors beyond our control, such as carrier delays.
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Shipping Fees: Shipping fees are calculated at checkout based on your order total and location. We may offer free shipping promotions from time to time, which will be clearly stated on the website.
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Tracking Information: Once your order has shipped, you will receive an email confirmation with tracking details. Please allow 24-48 hours for tracking information to update after receiving the confirmation.
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Shipping Delays: While we strive to meet the estimated delivery times, Moringa International cannot be held responsible for shipping delays due to circumstances outside our control, such as weather conditions, carrier issues, or holidays.
Returns Policy
At MoringaInternational.com, customer satisfaction is important to us. However, due to the nature of our products, we have specific return guidelines:
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Return Conditions: We only accept returns if the product is unopened, unused, and in its original packaging. Opened or used products will not be eligible for return.
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Return Window: If you wish to return an item, you must contact us within 7 days of receipt of your order. Once approved, you will have 14 days from the approval date to return the item.
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Return Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance. Moringa International is not responsible for items lost or damaged in transit during return shipping.
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Return Approval Process: To initiate a return, please email our customer service at [Your Customer Service Email] with your order number and reason for the return. Once your return is approved, we will provide you with further instructions.
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Refunds: Refunds will be issued once we receive and inspect the returned product. If the item is unopened and in its original condition, a refund will be processed to your original payment method within 7-10 business days. Shipping fees are non-refundable.
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Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt with photos and a description of the issue. We will work with you to resolve the issue promptly.
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Non-Returnable Items: We do not accept returns for any products that have been opened, used, or damaged after delivery.
Important Notes
- Moringa International reserves the right to refuse any returns that do not meet our policy guidelines.
- We are not responsible for lost, stolen, or damaged packages once they have been shipped.
- All policies are subject to change at the discretion of Moringa International without prior notice.